BetterPopup for Shopify: help

Fixes for the questions we get most from Shopify merchants. If yours isn't here, email [email protected] and we answer within one business day.

My popup doesn't show on the storefront

Work down this list in order. Nine times out of ten it is the first item.

Enable the BetterPopup app embed in your theme. The popup is served by a theme app embed, and Shopify keeps it off until you switch it on. Open the theme editor, turn on BetterPopup under App embeds, and press Save. Every published theme needs it separately.
Switch the campaign on. A campaign is a draft until its status is set to live. Open Campaigns and check the toggle on the campaign you expect to see.
You are looking at the password page. Nothing loads on a store's password page, including our embed. Open the storefront past the password, or remove the password under Online Store > Preferences.
Your own visits are excluded. Once a popup has been shown or dismissed, it stays hidden for the frequency you set in the campaign. Use Preview on your store from the campaign menu: it shows the popup to you every time, on any page, without counting in your stats.
Targeting rules do not match this page. Check the campaign's audience and trigger: a page rule, a delay, or exit intent can all keep the popup quiet on the page you are testing.
Hard-refresh the page. Some themes and CDNs cache the page for a few minutes after a theme save. Reload with the cache bypassed (Shift + reload) and try again.

Connect the integration. Every signup lands under Leads in the app. To push them to Klaviyo, Mailchimp, Omnisend, Attentive, Postscript or Drip, connect the tool under Integrations and pick the list.
Check the list on the campaign. Each campaign chooses where its signups go in the builder's Integrations step. A campaign created before the connection keeps sending nowhere until you pick a list.

Where billing lives. You are billed through your Shopify invoice. The plan, tier and billing period are under Settings > Plan; changes take effect after you approve them on Shopify's page.
Trial and cancelling. The trial is 14 days on Basic and 30 days on Fully managed, and you are not charged until it ends. Uninstalling the app cancels the subscription on the spot; you can also cancel from Settings > Plan.
Traffic tiers are not limits. Your tier prices the plan to your store's traffic. Nothing is capped or throttled if you grow past it; we will let you know and suggest the next tier.

What we store. Popup impressions, conversions and the contact details visitors submit. Nothing from your customers' accounts or orders: the app requests no protected customer data.
Deleting data. Uninstalling stops serving immediately, and Shopify asks us to erase everything the store owns 48 hours later. Customer erasure requests from Shopify are honoured automatically.

Support: [email protected]. Privacy and data requests: [email protected].